MUST be a complete document showing your name, address and the date of the document. To continue and access your account, we now require you to email us with proof of your address. Detailed explanations and supporting evidence have been provided directly to Branislav for review. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating. Feel free to send the necessary details and supporting evidence to my email address (email protected).
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Slotlounge utilises advanced encryption technology to protect players’ personal and financial information. Additionally, the brand promotes responsible gambling and provides various tools and resources for players to manage their gambling habits effectively. With a dedicated customer support team available 24/7, Slotlounge is committed to providing a secure and reliable gaming environment. Experience the thrill at Slotlounge casino, a premier gaming destination in Australia. Known for its vast selection of exciting games, Slotlounge offers players an immersive experience with a wide range of slots and classic table games. With a focus on player satisfaction, the casino ensures a seamless gaming journey backed by secure transactions and dedicated customer support.
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I’m Nathan, the Head of Content and a Casino Reviewer at Playcasino.com. I started my career in customer support for top casinos, then moved on to consulting, helping gambling brands improve their customer relations. With over 15 years in the industry, I enjoy writing honest and detailed casino reviews. You can trust my experience for in-depth reviews and reliable guidance when picking the right online casino.
Slotlounge Casino – Player’s account has been closed without explanation.
- We came across some rules or clauses that we did not appreciate, but all in all, we consider the T&Cs to be mostly fair.
- After the Complaints Team intervened, the casino reliably processed his withdrawal following brief communication.
- In our casino reviews, we always collect data about available languages and customer support options.
- We accept all major banking methods to deposit and withdraw, including MasterCard and Visa, pay by mobile (Vodafone, O2, EE, Three), Trustly, Skrill, Instant bank transfer and Pay Safe.
- You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.
- The player from Norway faced repeated rejection of her withdrawal, despite being verified three times.
Weekly withdrawal limits reach $4,500, with monthly caps at $22,500 that reset on the first day of each month. Loyalty comes with benefits at Slotlounge through ongoing promotions – everyday reloads, a crypto deal, and more – those keep the excitement alive long after your first play. All these things mean you always have something interesting to look forward to, whether you play daily or leave entertainment for weekends only. We’ve got the hugely popular 75-ball and 90-ball bingo games, plus innovative 80-ball bingo, all starting from just 1p per ticket. To revise any of your play limits at any time just look for the Responsible Gaming links at the footer of the page or in the Main Menu under Know Your Limits.
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- IWild offers a wide selection of casino games, just like SlotLounge, and accepts casino players from Canada, Ireland, New Zealand, and Australia.
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- Our mission is your satisfaction; so if you have any feedback about our online casino, good, bad or ugly, then we want to hear from you.
- The complaint was marked as resolved after the player confirmed receipt of the funds.
- The casino site also features an extensive FAQ section that provides detailed answers to many common questions.
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We regularly update it with news, game updates, and helpful tips to enhance your gaming experience. From behind-the-scenes peeks to player stories and more, our blog keeps you in the loop with everything that’s going on. Plus, don’t forget you can take all our online slot games for a spin without wagering, thanks to demo mode!
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. The player from Germany had submitted a withdrawal request less than two weeks prior to contacting us. We noted that the player did not respond to our inquiries regarding the status of the withdrawal. Due to the lack of communication, the complaint was closed at that time, but the player could reopen it in the future if desired. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience. In determining a casino’s Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review.